Refund Policy

We use Paddle’s Refund Policy for purchases of Nexo subscriptions. That policy governs refund eligibility, request periods and processing, together with any applicable statutory consumer rights. This notice does not restrict those rights.

Visit paddle.net to locate your purchase and request a refund. Provide the email used at checkout and your order or receipt details. Paddle handles payment-related customer service and returns.

Cancel your subscription from Nexo’s Billing page to stop future renewal. Paid access continues until the end of your paid period. Cancellation does not itself submit a refund request; contact Paddle if you also wish to request a refund.